Product Support Engineer (m/w/d)

We are Aiways, driving the evolution of the automotive industry. 

For our European head office in Munich, we are looking for a Product Support Engineer f/m/x, who will be a part of the Product Support Team.

• To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
• To answer support requests coming in via internal ticketing system and phone mainly for single vehicle cases
• To support Service Partners in finding an efficient and cost oriented solution while fulfilling the quality expectations of the company
• Feedback of solutions and results into the assigned systems and processes.
• Investigate and analyse specific technical concerns on special request for quality follow-up purposes.
• Review constantly the existing processes to improve the quality towards Service Partners and end customers.
• To support the Sales Team in technical questions.
• Judge and report performance on escalated and investigated support cases and implementation activities.
• Identify and close gaps in Service Partners capabilities/capacities

• Minimum of 2 years of relevant work experience.
• Education as Master Technician or equivalent in ‘’vehicle electronics/mechatronics’’
• Minimum 2 years of solid experience of automotive technical diagnostics.
• Proven technical competence in EV specific areas
• Special skills in the work area of Vehicle electronics and CAN-BUS Systems.
• Experience of total after-sales area, (dealer/importer, national sales company etc) is a plus
• Excellent skills in vehicle diagnostics
• Ability to share knowledge and learning, proven training skills
• Good Team working skills and networking ability
• Analytical and self-driven with inspirational and motivating appearance.
• Excellent communication and presentations skills in German English languages. Additional language skills are a plus
• Exceptionally good general IT system and component competence
• Ability to work independently
• High focus on end customer
• Office location is in Munich

• Be a part of a team, building a brand right from the start with a lot of freedom and possibilities.
• The opportunity to get involved, develop and implement your own ideas.
• You will get flexibility in working hours and locations.
• Enjoy the multi-cultural atmosphere between China and Europe, and be part of a team of like-minded people.
• Fair, performance-linked remuneration