The data privacy settings of your browser prevent this site from functioning properly. Please open the site in a new tab. Alternatively, you can allow cross-sitetracking in your browser.
Open in new tab
Product Support Engineer (m/w/d) - Job München, Home office - Aiways Career

Product Support Engineer (m/w/d)


We are Aiways, driving the evolution of the automotive industry. 

For our European head office in Munich, we are looking for a Product Support Engineer f/m/x, who will be a part of the Product Support Team.


  • To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
  • To answer support requests coming in via internal ticketing system and phone mainly for single vehicle cases
  • To support Service Partners in finding an efficient and cost oriented solution while fulfilling the quality expectations of the company
  • Feedback of solutions and results into the assigned systems and processes.
  • Investigate and analyse specific technical concerns on special request for quality follow-up purposes.
  • Review constantly the existing processes to improve the quality towards Service Partners and end customers.
  • To support the Sales Team in technical questions.
  • Judge and report performance on escalated and investigated support cases and implementation activities.
  • Identify and close gaps in Service Partners capabilities/capacities


  • Minimum of 2 years of relevant work experience.
  • Education as Master Technician or equivalent in ‘’vehicle electronics/mechatronics’’
  • Minimum 2 years of solid experience of automotive technical diagnostics.
  • Proven technical competence in EV specific areas
  • Special skills in the work area of Vehicle electronics and CAN-BUS Systems.
  • Experience of total after-sales area, (dealer/importer, national sales company etc) is a plus
  • Excellent skills in vehicle diagnostics
  • Ability to share knowledge and learning, proven training skills
  • Good Team working skills and networking ability
  • Analytical and self-driven with inspirational and motivating appearance.
  • Excellent communication and presentations skills in German English languages. Additional language skills are a plus
  • Exceptionally good general IT system and component competence
  • Ability to work independently
  • High focus on end customer
  • Office location is in Munich


  • Be a part of a team, building a brand right from the start with a lot of freedom and possibilities.
  • The opportunity to get involved, develop and implement your own ideas.
  • You will get flexibility in working hours and locations.
  • Enjoy the multi-cultural atmosphere between China and Europe, and be part of a team of like-minded people.
  • Fair, performance-linked remuneration
Product Support Engineer (m/w/d) - Job München, Home office - Aiways Career