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Connectivity Support Specialist (m/w/d)

We are Aiways, driving the evolution of the automotive industry.

We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal: to make new mobility (emobility) possible for everybody. Our headquarter is in the metropolis of Shanghai, China with a European head office in Munich, Germany.

For our European head office in Munich, we are looking for a Connectivity Support Specialist (f/m/x), who will be a part of the after-sales team.

PURPOSE OF THE POSITION

The purpose of the role is to act as a representative of the Connectivity Support Specialist customers, retailers and supporting them in solving complex connected car problems remotely. If required need to support by a visit onsite.
To identify educational and training needs at distributors in Europe and in agreement with the responsible Manager to fill the connectivity competence gaps where possible.
To act as the technical specialist towards the EU HQ in reporting back connected car concerns via the assigned processes.
Within the regional area of responsibility, contribute to Customer Satisfaction through.
Investigate and solve technical connected concerns on vehicle case that have been escalated and have been assigned by the responsible manager.
Feedback of solutions and results into the assigned systems and processes.
Investigate and analyse specific technical concerns on special request for follow-up or resolution purposes.
Assist partners and follow up with new versions the implementation of Connected Services.
report performance on escalated and investigated support cases.

QUALIFICATIONS

Minimum 2-5 years of solid experience of automotive technical engineering.
Proven technical competence in EV specific areas • Special skills in the work area of Vehicle electronics and CAN log analysis.
Experience of after-sales or customer service area, (dealer/importer, national sales company etc) is a plus.
Experience of Mobile App/ Diagnostics Software/ Remote diagnosis/ OTA is a plus.
Strategic, analytical, and tactical abilities
Ability to share knowledge and learning, proven training skills
Good Team working skills and networking ability
Analytical and self-driven with inspirational and motivating appearance.
Excellent communication and presentations skills in English, German, and French language. In addition, good knowledge of one of the following South European languages would be an advantage: Spanish & Portuguese
High general computer skills in MS Office
Ability to work independently
High attendance to travel
High focus on end customer

What you can expect

Permanent employment contract as you can be a part of our company`s success and use your scope for action to advance your career through a wide range of activities.
Hybrid working model? Sure! With flexible working hours without core hours, we offer a balance between mobile working and office days in a collaborative environment.
Enjoy the multi-cultural atmosphere between China and Europe, also be part of a team of like-minded people.
Fair, performance-linked remuneration.