Product Support Engineer (m/w/d)

We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal: to make new mobility (e-mobility) possible for everybody

Our headquarters is in the metropolis of Shanghai, China with a European head office in Munich, Germany.

For our European head office in Munich, we are looking for a Product Support Engineer m/w/d, who will be a part of the Product Support Team.

The purpose of the role is to act as a technical representative of the Product Support EU by supporting Service Partners in solving complex problems on vehicles or Service support systems.

• To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
• To answer support requests coming in via internal ticketing system and phone mainly for single-vehicle cases
• To support Service Partners in finding an efficient and cost-oriented solution while fulfilling the quality expectations of the company
• Feedback of solutions and results into the assigned systems and processes.
• Investigate and analyse specific technical concerns on special requests for quality follow-up purposes.
• The existing processes are constantly reviewed to improve the quality of service partners and end customers.
• To support the Sales Team in technical questions.
• Judge and report performance on escalated and investigated support cases and implementation activities.
• Identify and close gaps in Service Partners capabilities/capacities

• Minimum of 2 years of relevant work experience.
• Education as Master Technician or equivalent in ‘’vehicle electronics/mechatronics’’
• Minimum 2 years of solid experience in automotive technical diagnostics.
• Proven technical competence in EV-specific areas
• Special skills in the work area of Vehicle electronics and CAN-BUS Systems.
• Experience in total after-sales area, (dealer/importer, national sales company etc) is a plus
• Excellent skills in vehicle diagnostics
• Ability to share knowledge and learning, proven training skills
• Good Teamwork skills and networking ability
• Analytical and self-driven with an inspirational and motivating appearance.
• Excellent communication and presentation skills in German and English languages. Additional language skills are a plus
• Exceptionally good general IT system and component competence
• Ability to work independently and high focus on end-to-end customer

• Permanent employment contract as you can be a part of our company`s success and use your scope for action to advance your career through a wide range of activities.
• Hybrid working model? Sure! With flexible working hours without core hours, we offer a balance between mobile working and office days in a collaborative environment.
• Enjoy the multi-cultural atmosphere between China and Europe, also be part of a team of like-minded people.
• Fair, performance-linked remuneration.